Terms of Service

You must be at least 18 years old and legally able to enter contracts. You must provide accurate information and keep it up to date.

• Dentists must hold a valid syndicate / professional licence. You upload a copy of your syndicate ID during registration, and your account remains pending until a Dentila admin approves it.
• Labs must operate as a registered dental laboratory and provide accurate name, location, GPS, services, and business hours. Lab accounts are also reviewed and approved by an admin.
• Accounts are protected by an email and password. Biometric sign-in (Face ID, Touch ID, etc.) is an optional convenience built on WebAuthn and is bound to a single device.
• One account per person or entity. Sharing logins is prohibited. You are responsible for everything that happens under your account.
• We may reject, suspend, or terminate accounts that fail verification, impersonate others, or violate these Terms.

• You are responsible for the clinical accuracy of every case you submit — patient details, tooth numbers (FDI), materials, shade, impressions, scans, and any voice notes.
• Patient identifying information should be kept to the minimum necessary. Patient phone is optional and should only be entered with the patient's awareness.
• Once a lab has accepted a case, edits are locked except for short grace periods clearly indicated in the app.
• You agree to pay agreed lab fees in full and on time, through the channels recorded in Dentila.
• Ratings and written reviews of labs must reflect honest experience. Defamatory, retaliatory, or false reviews may be removed.

• You must only accept cases you can deliver to professional standards within the agreed deadline.
• Accepting a case deducts 1 credit from your wallet. Credits are non-refundable except where required by law or where a Dentila admin reverses a deduction for a verified fault on our side.
• You must communicate ETA, price, and any blockers through the case chat. Status updates must reflect reality.
• A price must be set before marking a case as Out for delivery.
• You must not contact patients directly or attempt to bypass Dentila to avoid fees, ratings, or dispute handling.
• Sponsorship placements (top of search, banners) are subject to separate terms and admin approval.

Each case includes patient data, intra-oral scans, photos, the prescription, voice notes, and chat history. You retain ownership of content you upload.

• You grant Dentila a limited licence to host, process, and display your content solely to operate the Platform.
• You must not upload content you do not have the right to share, including third-party scans or copyrighted materials.
• Dentila may retain case records for legal, audit, dispute, and tax purposes even after a case is delivered or archived.

• Lab fees are agreed between the dentist and the lab on a per-case basis and recorded in Dentila. The default currency is IQD; other currencies may be selected per lab or per case. Dentila is not party to these payments unless explicitly stated.
• Lab credits are a prepaid token used to accept cases. They have no cash value, are non-transferable, and expire only if explicitly stated at purchase.
• Promo codes are subject to their own validity windows, audience, and per-user limits and may be revoked for abuse.
• Refunds for credits or sponsorship are at Dentila's discretion and are granted only for verified Platform faults.

• Labs may purchase sponsored placements (banners, featured slots). All ad creatives are reviewed by Dentila admins before going live.
• Impression and click events are recorded for billing and abuse prevention. Artificial inflation of clicks or impressions is prohibited.
• Ads must comply with all applicable advertising and health-product regulations.

Either party may report a case issue from inside the case. When an issue is opened:

• Chat re-opens for evidence and discussion.
• The case status changes to disputed and a Dentila admin may intervene.
• Both parties agree to provide truthful, complete information. Knowingly false claims may result in account suspension.
• Dentila's resolution decisions are final for Platform-related remedies (credits, ratings, sponsorship). Underlying clinical or commercial liability remains with the parties.

• No harassment, hate speech, threats, or discriminatory language in chat, reviews, or support tickets.
• No attempts to bypass the Platform (off-platform deals to dodge fees, ratings, or dispute handling).
• No reverse engineering, scraping, or automated access without written permission.
• No uploading of malware, illegal content, or non-dental commercial advertising.
• No impersonating another dentist, lab, brand, or Dentila staff.

We may suspend, restrict, or terminate accounts that violate these Terms, fail verification, repeatedly receive substantiated complaints, or cause harm to other users. You may close your account at any time; some records will be retained as described in our Privacy Policy.

Dentila is a coordination platform. We do not perform clinical work, manufacture restorations, deliver shipments, or provide medical advice. The dentist–lab relationship and any clinical outcomes remain the sole responsibility of the dentist and the lab.

To the maximum extent permitted by law, Dentila is provided "as is" without warranties of any kind. Our aggregate liability for any claim arising out of the Platform is limited to the fees you paid to Dentila in the 3 months prior to the event giving rise to the claim, or USD 100, whichever is greater.

These Terms are governed by the laws of the Kurdistan Region of Iraq, without regard to conflict-of-law rules. Disputes that cannot be resolved through Dentila's internal process will be brought before the competent courts of Erbil, Kurdistan Region, Iraq, unless mandatory local law requires otherwise.

We may update these Terms as the Platform evolves. Material changes will be announced in-app or by email and become effective on the date posted. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Contact us in-app via Support, or write to info@dentila.org. Dentila is developed by Dev Vision.